Frequently Asked Questions
Find answers to our most asked questions.
Frequently Asked Questions
Office hours, phone numbers, mailing address, order documents & more
What is your emergency information?
Our regular office hours are from 9:00 AM to 5:00 PM, Monday through Friday. In case of emergencies related to fire or flooding outside of these hours, you can reach our emergency on-call manager. Please keep in mind that calls made to the emergency line after 5:00 PM may result in charges billed to the unit owner, except for genuine emergencies such as fire, flood, or life-threatening situations. For all non-emergency matters, we kindly request you to wait until the next business day. Please note that calls made to the emergency line that do not qualify as true emergencies may incur a $65.00 fee charged to the owner’s account.
What should I do when I call the office?
508-808-8508 – Press 0
To speak with someone in the office during normal business hours.
508-808-8508 – Press 1
Leave a message. We are often on the phone and will call you back.
To call to enter a Work Order Request during normal business hours.
508-808-8508 – Press 2
To speak to someone about an In-Home Service
508-808-8508 – Press 3
To speak with someone about May Realty Group
508-808-8508 – Press 4
What's the mailing address for condo fees & rent?
May Property Management
c/o ” YOUR ASSOCIATION”
P.O. Box 691
Shrewsbury,MA 01545
Where can I get closing & refinance documents?
If you need to order documents for a closing or refinance, please click this link. This will take you to the ordering form.
https://maypm.com/order-documents/
Please allow 7+ business days for processing. If this is a RUSH order less than 7 days, there is an additional fee. If you need a document sent overnight, there is an Overnight fee.
Insurance Certificate: This is a document from an insurer to show you have business insurance. (A free company can be acquired by calling the insurance agent.)
Condominium Questionnaire: A condo questionnaire is a document required by lenders to finance a property designated as a condominium or townhouse that is a part of a homeowner’s association.
Massachusetts 6D Certificate:. The 6D certificate states the balance owed by the unit owner to the condominium association, as of the end of the month in which the closing takes place.
To obtain the required documents, please select the documents you need from the options below. A credit card or PayPal account is required for online ordering and payment. If you don’t have a Credit Card available, please email mm@maypm.com to request a hard copy of the Document Request Form. Make sure to include Document Request in the subject line.
What services do you offer?
At May Property Management, Construction & Realty, we provide comprehensive property management services throughout Worcester County and MetroWest, including Worcester, Leominster, Southbridge, Northborough, Westborough, Southborough, Framingham, and adjacent communities. We specialize in condo association management and multi-family property management, offering tailored solutions for local properties.
We manage a wide range of properties, including:
- Homeowners’ Associations (HOAs)
- Condominiums and Townhouses
- Garden-Style Condos
- Affordable Housing and Section 8 Properties
- Single-Family, Duplex, and Three-Family Homes
- Apartment Buildings and Low-Rise Multi-Family
- Student Housing
We are Licensed General Contractors (Unlimited Construction Supervisor License), providing complete property management and construction services in Worcester County and MetroWest:
Exterior services:
- Roofing, siding, windows, doors
- Decks, patios, retaining walls
- Drainage, pavement, exterior painting
Interior services:
- Insurance restoration
- Framing, drywall, flooring, ceilings, trim
- Doors, carpeting, interior painting
- Bathroom and kitchen remodeling
- Routine and preventive maintenance
Our property maintenance services cover everything your condo association or multi-family property needs in Worcester, Leominster, Southbridge, Northborough, Westborough, Southborough, Framingham, and surrounding communities, including:
- Landscaping, snow removal
- Dryer vent, duct, and chimney cleaning
- Pool maintenance and operations (Certified Pool Operator – CPO)
- Power washing, handyman services, cleaning
How do you handle maintenance requests?
Our customers enjoy multiple convenient ways to submit maintenance requests—through our online portal, phone, or email—ensuring fast and reliable service across Worcester County and MetroWest communities.
What are your management fees?
Our management fees are based on the property type and the number of units in the community. For HOA’s the fee is based on a per door monthly fee. The pricing can be as low as $19 per door per month. Multi-Family properties are either priced per door or based on the annual income. Large communities may be as low as 5% of the gross income. Smaller properties could be $80 – $100 per unit depending on the exact services provided. May Property Management offers many services as needed to keep monthly management cost down. These additional services are available for a separate fee if the owner chooses to use these services. These services may include; rentals, maintenance, landscaping, snow removal, construction and many more.
Do you handle HOA management?
Yes! We specialize in HOA management and condo association management in Worcester, Framingham, Westborough, Northborough, Southborough, Leominster, Southbridge, and surrounding areas, providing local expertise and personalized solutions.
What areas do you service?
We proudly serve:
✅ Worcester County: Worcester, Leominster, Southbridge, Charlton, Oxford, Millbury, Dudley, Shrewsbury, Grafton, Auburn, West Boylston, Holden, Boylston, Sterling, Sutton, Fitchburg, Gardner, Webster, Auburn, Holden, Clinton
✅ MetroWest Massachusetts: Northborough, Westborough, Southborough, Framingham, Marlborough, Hudson, Natick, Milford, Hopkinton, Berlin,
If you’re searching for property management near me in Worcester County or MetroWest, we’re your trusted local partner.
